Group H.E.M.P.ca Inc.
We wish to collect, use and disclose only the information that is necessary for us to manage your account, provide you with services, update our customers and visitors lists, answer your requests or for identification and authentication purposes. In order to improve our services, we will protect the privacy of any contact information submitted by you during your registration to our services or when contacting us with questions or information requests and we are committed to using it solely for why we have collected it (subject to exclusions and disclosures as stated below), unless you accept that we may disclose it to a third party.
Personal information is identifiable information such as your name, address, email address, credit card details, birth date and sex. At the time of the gathering, we will clearly identify the collected information and for what purpose it is meant to be used. It is always your choice to provide your personal information or not, but if you choose not to provide certain personal details required, you may be unable to register to our Web site. In other cases, your decision not to provide certain personal information may prevent you from using certain functionalities of our Web site. We can collect personal information about you from our Web site through our registration form; How to communicate with you; Download of information; Purchases of Services; Customer support; Inquiries.
Non-personal information is anonymous information such as the IP address, the domain used to access the Web site and the type/version of the browser used by the visitors of the Web site. Aggregate information, such as the demographic statistics of our users (for example average age or geographic distribution of our users), the number of visitors, the visited pages and the average time spent on the Web site are not considered as personal information. Similarly, business contact information such as the name, title, commercial address or phone number of a company, a professional or an employee are not considered as personal information.
USE OF INFORMATION
We collect information for the following purposes:
Registration and purchases: to purchase products on our Web site, you must create an account and provide personal information such as your full name, your email address and your credit card details. We also collect your purchase history data. We use this information in order to satisfy your order and in other ways described in this policy.
Marketing Notifications: If you choose to receive marketing notifications from us, we will keep you updated on our products and services. You can withdraw your consent to receive such notifications at any moment by following the withdrawal instructions in each notification or by contacting our marketing department at [email protected].
Statistics: We also gather statistics on the utilization of Services purchased on the Web site. This information will remain confidential, however, some aggregate statistics that do not enable us to identify you will be kept by us and those global statistics will remain at our disposition or at the disposition of a third party.
System Logs & Cookies: The cookies are used by us in order to follow the utilization of the content and the traffic on the Web site. A cookie is a functionality of your Web browser that is made of a text file placed on your hard drive by a Web server. The Web site uses these cookies in order to help it compile its global statistics on its utilization, such as the number of visitors on the Web site, the duration of their visit and the most popular pages. This information is used to improve the content of the Web site. You can configure your browser to inform you when you send a cookie. It gives you the possibility to decide whether you should accept it or not. If you deactivate your cookies, you may not be able to use all the functionalities of our Web site. We do not link any of the information received in the cookies to any personal information submitted by you when you are on the Web site.
DISCLOSURES AND TRANSFERTS
From time to time, we can hire third parties to help us improving the Web site and/or the services. Those third parties can have a limited access to our user data base solely for the purpose of helping us improving the Web site and/or the services and they will be under strict contractual regulations preventing them from using that information for any other purpose.
We can disclose your personal information to third parties without your consent if we have reasons to think that the disclosure of this information is necessary to identify, contact or initiate a legal action against a person that may harm or interfere (intentionally or unintentionally) with our Rights or Property, other members of the Web site, other users of our Services or any other person (including Rights and Property of someone else) that may be aggrieved by those activities. We can disclose personal information when we believe in good faith that this disclosure is required by the law and in accordance with it.
The security of your personal information is very important to us. We are making reasonable commercial efforts to store and keep your personal information in a safe environment. We are taking the necessary technical, contractual, administrative and physical measures in order to protect the personal information that you are providing to us. We have procedures aiming to limit the disclosure of your personal information solely to the employees that are necessary in order to achieve our above-mentioned objectives. You are equally responsible to help us protect your personal information. For example, never give out your account details, your email information or your passwords to a third party.
ACCES & ACCURACY
You have the right to access the personal information that we have on you in order to verify the personal data that we have collected from you and to have a general account of how we are using that data. Upon receiving your written request, we will provide you with a copy of your personal data, although in some limited circumstances, we may not be able to provide you with all the relevant data (for example when that data also includes another user). In those circumstances, we will provide you with the reasons for the refusal upon request. We will do our best to treat every request of access and amendment in a reasonable delay. We will also make all the necessary efforts so that your personal information is accurate and updated and we will provide you with ways to update, correct, delete and add information to your personal data. That amended personal information will be transmitted to the parties to which we are allowed to disclose your information. Having accurate personal information on you allows us to provide you with the best possible Services.
You can help us by contacting us and informing us of any change such as a change of your address or phone number. If you wish to access your personal information, or if you have any question, comment or suggestion or if you see any mistake in your personal information, please contact us at [email protected].